Refund policy

Everything we sell is made fresh to order for you, so we do not offer refunds. What we do offer is a replacement if something is wrong, and a clear window in which to tell us.

If something is wrong with your order

Tell us within three hours of delivery. Send us a photo on WhatsApp at +971 50 492 2240 or email hello@yummybakes.ae with your order number.

If the item did not arrive fresh and intact, or it is not what you ordered, we will remake it for you at no charge. We do not issue refunds.

After three hours we cannot assess the condition the item arrived in, so please do check the box when it reaches you.

Changing or cancelling an order

Customized items and dragee orders: three days notice. Once we have started the design or the order, we cannot change or cancel it.
Everything else: 48 hours notice.

Inside those windows the ingredients are bought and the work is underway, so the order stands.

What we cannot take back

Food items, once delivered. This is a food safety rule, not a preference.
Party supplies, favours, candles, toppers and tableware. These are not returnable.
Items where the design was made to your brief, including personalised messages, printed artwork and custom stickers.

If we cannot deliver

If we are unable to fulfil your order at all, we will contact you before the delivery date and you will not be charged.

Questions